The City’s beleaguered Public Works Department admitted in court that it did not inspect the City’s 2,382 kilometers of sidewalks in 2012 due to “experiencing computer problems”. Paul McShane, a project manager in Road Operations for the City, told the Superior Court of Justice this information in a lawsuit the City lost in which a 89-year-old woman tripped on a sidewalk which was not properly maintained. The woman, who was in good health and fully independent prior to the incident, suffered severe injuries which required hospitalization for 42 or 43 days and then placement in a rehabilitation centre. From the Court ruling: [26] Paul McShane is a project manager in the road operations section of the defendant and is responsible for concrete and asphalt services, which includes sidewalks. [27] He looks after the defendant’s sidewalk inspection program and looks after capital projects such as sidewalk replacement. He does so for all of Hamilton. [28] Mr. McShane explained that at the time of this fall the defendant was in the process of implementing a new inspection program, but was experiencing computer problems in doing so. For this reason, while inspections had been done for the years 2009, 2010 and 2011, there was no inspection done in 2012. An inspection was done again in 2013, but using the old system as the new program was still not working. This is just the latest revelation about the City’s Roads division which most recently was involved in arbitration when managers fired 29 employees assigned to fill potholes. Of the employees, all but 6 were rehired with 15 of them ordered rehired by an arbitrator who found there is a “culture of low expectations” from managers in the Public Works Department and this explained the widespread problems, especially in the Roads division. The Judge found City staff to be uncooperative with the court, declaring the City’s district investigator Ron Mol to be a “openly hostile to counsel” in court “obviously biased in favour of his employer, and unreasonably defensive and resistant when asked any questions that he perceived to be contrary to his position or interests, or those of his employer.” The Judge continued, saying the Public Works investigator lacked impartiality and not as credible as the injured woman’s son, “Mr. Mol’s opinion is that he is right because he says so, and that he says so because he is right. His rigidity and defiance undermine his credibility”. Findings of Fact [68] In my opinion, on the issue of the height discrepancy as between the 2 sidewalk slabs, the evidence of Mr. Worthey was the most credible. While I am aware that his relationship with the plaintiffs has to be considered in terms of possible bias, I carefully observed his demeanour as well as what he had to say. I was struck by the fact that in my assessment he was very much aware of his training, both while working in pathology and for the police, and he was not a man given to carelessness or exaggeration. In my assessment he told it exactly as he saw it. He answered questions directly and in a forthright manner, without adding extra comments favourable to the plaintiff’s case but not directly called for by the question. I am satisfied that he understood, as a result of this training and his vocation, as well as his character, the importance of both impartiality and precision, and that his testimony reflected both. [69] I was not impressed with the evidence of Mr. Mol as he is obviously biased in favour of his employer, and unreasonably defensive and resistant when asked any questions that he perceived to be contrary to his position or interests, or those of his employer. He was openly hostile with counsel. The manner of his presentation lacked impartiality. Mr. Mol’s opinion is that he is right because he says so, and that he says so because he is right. His rigidity and defiance undermine his credibility. [70] While free from open hostility and intolerance, the evidence of Mr. Dykeman, in my opinion, demonstrated a bias in favour of the defendant, who he acknowledged to be a main customer. [71] With respect to both Mr. Mol and Mr. Dykeman, I am not satisfied from the photographs taken by them, or by the answers they gave and the way in which they gave them, that their rulers were touching the top of the lower slab. Mr. Dykeman acknowledges that it does not appear to be the case in his photographs. He would not admit that his first measurement location demonstrates his apparatus to have been leaning over to the left, although clearly it is in the photograph. [72] In my best assessment, the evidence of Mr. Worthey is the most reliable of the three. I find the height discrepancy between the top of the lower slab and the top of the higher slab to be 15/16” as testified to by him.