Students of the Faculty of Technology Science of the University of El Geneina, West Darfur, working at the computer lab. Image by UNAMID from Flickr (CC BY-NC-ND 4.0 DEED) On April 15, 2023, the people of Sudan's capital, Khartoum, woke up early in the morning to the loud sounds of heavy gunfire and explosions. They were caused by clashes between the Sudanese Armed Forces (SAF), and the Rapid Support Forces (RSF), a paramilitary force which was established during the era of the ousted president, Omer al-Bashir. The conflict erupted over a power struggle between the SAF chief commander, Abdel Fattah al-Burhan, and the RSF chief commander, Mohamed Hamdan Dagalo, also called Hemedti. The efforts of the political forces to evade an armed conflict failed as they were preparing the framework agreement which aimed to unify the armed forces in Sudan into one professional army. According to the Armed Conflict Location and Event Data Project (ACLED), this war resulted in 9,000 deaths by October 6. The ongoing conflict has caused security concerns for public workers, leading to instability in the delivery of basic services, including food, water, health, power, and telecommunications. The ramifications of the crisis also affected information and communication technology (ICT) and digital transformation efforts in Sudan, depriving Sudanese of full internet-related services. Sudan is plagued by frequent power outages, necessitating the use of power generators to maintain the country's communications infrastructure. In December 2022, the Minister of Finance revealed that only 40 percent of the population had access to the national electricity grid. Even with the hardships usually endured by the populace, power shortages during the conflict have had an added detrimental impact on communications services, ushering in a new era of network disruptions. The MTN Sudan network was disrupted because of a power outage caused by the inability to deliver fuel to power generators in Khartoum. Network disruptions are not new to Sudanese citizens as the authorities used to shut down the internet during national exams and civil unrest. On April 16, the same company, MTN Sudan, received an order to cut internet services from the Telecommunication and Postal Regulation Authority (TPRA), but the order was canceled hours later. Many other regions in Sudan, including Nyala, Zalingei, and Al Geneina experienced network disruptions for several weeks because of the circumstances of the conflict in these areas. These disruptions have led people to find alternative methods to access the internet. Sources mentioned that some internet users installed Starlink devices in Sudan, and some social media users circulated a photo showing the use of the satellite internet service. The ongoing conflict has had a significant impact on many data centers. Data centers operators have lost access to their data and facilities, which has led to the failure of several essential internet-related services. For instance, the data centre of the Ministry of Higher Education was completely burnt when a fire broke out in the building. Also, the telecommunication tower in eastern Khartoum was impacted by the conflict; the tower hosts numerous data centres, including the governmental data centre hosted by the National Information Center (NIC). The official government spokesperson's platform announced on Facebook that its website was not working because of the failure of the telecom tower, which was taken over by the RSF. Sources confirmed that the data for the Sudanese certificate, the national secondary school exams, is backed up to the cloud. Moreover, the services of the electronic banking system (EBS), a governmental company responsible for e-banking in Sudan, stopped working for more than five months as the data centres are based in conflict areas, making it inaccessible for the workers to do the required maintenance to keep the system working. According to the Sudan News Agency (SUNA), some institutions’ data have been restored. The Central Bank of Sudan announced the restoration of the EBS services in June; however, the service is currently unavailable. The Sudan chapter of the Internet Society organisation reported that only 12 percent of the Sudanese Country Code Top Level Domain (ccTLD) -.sd- websites and services were functional as of June 16. Despite that, several institutions have announced new online platforms to enable them to resume work. The Sudanese police offered a website to receive reports of theft, sexual violence and other crimes during the war. Also, the Sudanese Medical Council, which is the national authority responsible for registering and licensing doctors, has announced a new online platform to provide its services.