The Government notified The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 in which it made it mandatory for Significant Social Media Intermediaries (SSMIs) to publish monthly compliance reports that contained data on multiple items including grievances & action taken. The data reported by the SSMIs do not indicate any specific trend. Use of social media as a mode of communication is a routine affair in the digital world we live in. Social media has grown exponentially in the last decade, both globally and in India so much so that it has become almost inevitable, if not avoidable. Its usage in India has also grown significantly over the years According to an estimate of Forbes, there are about 398 million users of social media in India as of 2023, who are of age 18 and above. The same estimate also says that 67.5% of all internet users in India use at least one social media platform. An average Indian person is estimated to spend about 145 minutes every day on social media, which is about 15% of the normal non-sleeping active time (16 hours) of an individual in a day. However, along with several positive outcomes and advantages of using social media, the last decade has also seen a negative fallout, such as the spread of hateful content, violent content, adult content, and misinformation, among several others. The harmful effects of these are widely acknowledged which affect both individuals and society. The Government of India has launched a fact-checking unit which as per the objectives is to address misinformation about the government. The Press Information Bureau (PIB) has a dedicated fact checking unit which takes up certain types of claims and publishes fact-checking reports. Similarly, in the wake of upcoming general elections, the Election Commission of India (ECI) has come up with a dedicated portal called “Myth Vs Reality” to check the spread of misinformation about elections and to provide correct information to the people. Along with these, in the year 2021, the Government of India notified The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (Digital Media Rules), which made it mandatory for Significant Social Media Intermediaries (SSMIs) to publish every month the information containing the details of different types of complaints/grievances that they received from their subscribers and the action taken against them, including details of proactive action taken by them. Against this backdrop, we look at the trends number and the types of grievances received by some of the SSMIs. Additionally, we also analyse if there was any increase in the number of grievances or actions taken during elections. Methodology The data has been sourced from the Dataful collection of datasets on the compliance reports submitted by the SSMIs. Lack of Uniformity in Grievance Categorization and Action Taken Though the Digital Media Rules have made it mandatory for SSMIs to publish monthly data about grievances, it has, however, not prescribed any specific categorization or format in which they are to publish the data. Therefore, as of date, each SSMI publishes the data and the compliance reports in its own desired format. This has led to a lack of uniformity. Part of this is understandable because of the differences in the nature of platforms, and the type of actions taken. For example, WhatsApp categorizes grievances/complaints it has received by categories such as Account Support, Ban Appeal, Product Support, etc. It does not distinguish grievances by their nature such as Violence, hate speech, etc. Some of the other SSMIs such as Twitter, Facebook, Google, etc. categorize the number of grievances received by their nature such as Abuse/Harassment, Account Hacked, etc. Even with these categories, there is no standardization. For instance, Twitter (X) distinguishes adult sexual content as Sensitive Adult Content, and Child Sexual Exploitation whereas, Facebook and ShareChat categorize the same grievance as Sexually Explicit Content, Content showing me in Nudity/Partial Nudity or in a Sexual Act and Inappropriate or Abusive Content, etc., without specifying whether it includes sexual content including children, etc. Therefore, even similar type of grievances is categorized and grouped at the discretion of the SSMIs. Further, each of the SSMIs has its own terms for reporting the types of action taken on grievances received.