Infobip is a Croatian IT and telecommunications company. Services include omnichannel communications, a contact center, a chatbot, customer engagement, and customer data platforms, as well as identity and security. Infobip reaches over seven billion mobile devices and 'things' in more than 190 countries connected directly to over 700 telecoms networks. Infobip serves both mobile network operators and enterprises, notably banks, social networks and corporations, as well as non-profit organizations and public institutions.
Infobip was founded in Croatia in 2006. Each year, Infobip's platform sends more than 350 billion transactions.
According to the Croatian Chamber of Economy, Infobip is one of the world's largest providers of A2P SMS services.
On September 20, 2023, Infobip was recognized as a Leader in CPaaS by Gartner.
History
Infobip is linked to an entrepreneurial incubator for start-ups, established in the Croatian town of Pula in 2006, whereas the business idea started to grow through the work of a group of friends in the nearby Vodnjan during 2002.
In 2014 and 2015, the company downsized its operations in Latin America and Asia-Pacific.
In 2020, Infobip raised $200 million from One Equity Partners. Infobip's valuation thus surpassed $1 billion, making it the first Croatian unicorn company. During the same year, Infobip acquired OpenMarket, a company headquartered in Seattle, United States.
In July 2022, Infobip finalized its acquisition of Peerless Network, a U.S.-based telecommunications provider founded in 2008. In March 2023 Peerless was issued a Cease and Desist by the United States Federal Trade Commission citing their hosting of spam and scam callers.
Acquisitions
Shift Conference, Europe-based tech conference, in April 2021
US-based Open Market (300 employees) in May 2021
Anam, SMS firewall developer (77 employees), in May 2021
Peerless Network, US-based communications provider (230 employees), in July 2022
Research & Development
The company employs over 200 developers, engineers, and programmers divided into 25 development teams in 5 R&D centers and operates on a principle of continuous deployment, processing over 400 services on 6 globally distributed data centers. The company exposes its REST API allowing developers to add telco-grade functionalities into their IT systems, mobile apps and web services.
Tech Campuses
In 2022, Infobip opened its second campus in Zagreb, called Alpha Centauri, designed by 3LHD architectural firm. The 20,000 square meter Alpha Centauri campus, which was named after the star system closest to Earth, is located near Zagreb's Sveta Klara and Remetinec neighborhoods.
In September 2017, the company opened its first high-tech campus, named Pangea, built on 17,000 square meters of land in Vodnjan, Croatia. It comprises a central building with offices and conference spaces (5,600 square meters), accommodation units for employees and partners, outdoor sports courts, parking area, and a Mediterranean park.