The Department of Customer Service is a department of the New South Wales Government that functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, and land and property administration of the government in New South Wales, Australia.
The department was established with effect from 1 July 2019 and assumed most functions from the preceding Department of Finance, Service and Innovation, as well as a number of functions from other department functions and several agencies.
Structure
The Department is the lead agency in the Customer Service cluster, led by Secretary, presently Emma Hogan, who reports to the ministers listed below.
Ministers
The following ministers are responsible for the administration of the department and its agencies:
Minister for Customer Service and Digital Government
Minister for Small Business
Minister for Fair Trading
Ultimately, the ministers are responsible to the Parliament of New South Wales.
Agencies
The following agencies are included in the Customer Service cluster, administered by the Department:
Architects Registration Board
Behavioural Insights Unit
Board of Surveying and Spatial Information
Building Professionals Board
Cyber Security NSW
Data Analytics Centre
Geographical Names Board of New South Wales
Greyhound Welfare and Integrity Commission
Information and Privacy Commission NSW
Innovation NSW
Liquor & Gaming NSW
NSW Fair Trading
NSW Registry of Births, Deaths and Marriages
NSW Telco Authority
Office of the Registrar General (to monitor and enforce performance of the NSW Land Registry Services) Professional Standards Authority Revenue NSW SafeWork NSW Service NSW State Insurance Regulatory Authority (SIRA) Subsidence Advisory NSW Waste Assets Management Corporation
Priorities
History
The department was established with effect from 1 July 2019 and assumed most of the functions of the former Department of Finance, Services and Innovation that was dissolved on the same date, as well as some functions from the New South Wales Treasury and the Department of Premier and Cabinet. The department also incorporated Liquor & Gaming NSW, the Data Analytics Centre, and the NSW Registry of Births, Deaths and Marriages.